Scaling SaaS to 10M Users: Lessons from the Trenches
Multi-tenancy at scale breaks every assumption. We share hard-won lessons from building platforms that serve millions without compromising performance or isolation.
Neha Gupta is a Principal Architect at Plaxonic Technologies, specializing in distributed systems design, SaaS platform scalability, and multi-tenant architecture. With 11 years of experience building systems that serve millions of users, Neha has developed deep expertise in the engineering challenges unique to high-scale SaaS platforms.
Before Plaxonic, Neha was a Senior Architect at a leading B2B SaaS company, where she re-architected their platform from a monolithic system to a microservices-based multi-tenant architecture, enabling 10x growth in user capacity while reducing infrastructure costs by 40%.
Neha holds a Master's degree in Distributed Systems from IISc Bangalore and is an AWS Certified Solutions Architect Professional. She has published technical articles on multi-tenant isolation patterns, event-driven architectures, and database sharding strategies in IEEE and ACM journals.
At Plaxonic, Neha leads architecture engagements for SaaS companies looking to scale their platforms beyond their current limits. She is passionate about performance engineering, chaos engineering practices, and helping engineering teams make sound architectural trade-offs that balance scalability, cost, and complexity.